Important Industrial MultinationalThe main responsibilities of the candidates will be:
- Ensure timely collections of outstanding balances from customers according to the credit & collections escalation policy.
- Ensure customer calls and emails are responded to within department targets. Identify any customer complaints and escalate as appropriate.
- Anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation.
- Support and be backup for other collectors Technicians.
- Liaise with the credit & collections teamlead about all credit issues.
- Keep accurate and up to date logs of individual customer information.
Duración del contrato:
Horario:
- Languages: Portuguese/Czech/Slovak/German/Polish/Dutch speaker and Fluent English.
- Studies: Preferable Business Administration or Economics
- Experience Required: Minimum 3 years of B2B Credit & Collections experience
- Negotiation with customers and a number of internal stakeholders, dealing with collections, dispute management, account reconciliations, charges/payments
- Personal skills: Capacity of fluent interpersonal negotiation both with external and internal customers
- Tenacity, ambition and sense of ownership and responsibility
- Ability to work under pressure and on own initiative and collectively as a team
- Self-motivation and focus on objectives and results
- Excellent interpersonal, communicative and influencing skills, verbally and written
- Willing to take direction well and to be developed
- Knowledge Required: Understanding of customer accounts and general business workflows
- Basic accounting knowledge, especially customer accounting
- MS Office
- SAP would be beneficial but not essential
Localidad sin especificar, Barcelona | I+d
Localidad sin especificar, Barcelona | Administración contable
Localidad sin especificar, Barcelona | Administración contable
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